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Travel Agent Concierge Service
Need an extra pair of hands?
Hi, I’m Bek, and I’ve been working in the travel industry for over 16 years. During that time, I’ve worked in both retail and wholesale travel, managed my own travel business and gained experience across many different aspects of the industry.
I now offer a remote Travel Agent Assistant temping services (Travel Concierge) to independent travel agents and small agencies across Australia.
Whether you have a busy period coming up, need help catching up on administration, or simply need an extra pair of hands, I can step in and help; without you needing to employ someone permanently.
(see my services below)
General Travel Administration
- Data entry and updating client records
- Organising and maintaining client files
- Filing and document organisation
- Updating CRM systems
- Checking booking files for missing information
- Preparing client documents
- Organising invoices and receipts
- Supplier database updates
Email & Client Administration
- Managing general inboxes
- Responding to routine client emails
- Following up outstanding information from clients
- Sending confirmations and documentation
- Preparing client correspondence
- Following up suppliers on existing bookings
- Sending pre-travel reminders
- Post-travel follow-up emails
Accommodation & Travel Research
- Researching hotels and accommodation options
- Comparing accommodation options based on the agent's brief
- Researching tours, activities and experiences
- Destination research
- Checking hotel facilities, locations and suitability
- Researching transfers and ground transportation
- Creating destination information for clients
Itinerary & Document Preparation
- Formatting and preparing itineraries
- Creating professional travel documents
- Preparing day-by-day travel information
- Compiling booking information into one client-friendly document
- Creating travel checklists
- Preparing destination information packs
Marketing & Business Support
- Creating simple social media posts
- Scheduling social media content
- Writing travel-related captions
- Creating Canva graphics
- Updating website content
- Creating newsletters
- Researching blog topics
- Updating destination pages
- Creating promotional material
- Organising email marketing lists